{"id":1810,"date":"2023-01-13T11:29:14","date_gmt":"2023-01-13T11:29:14","guid":{"rendered":"https:\/\/monavulpoiu.com\/delivery-return\/"},"modified":"2026-09-11T11:03:52","modified_gmt":"2026-09-11T11:03:52","slug":"delivery-return","status":"publish","type":"page","link":"https:\/\/monavulpoiu.com\/ro\/delivery-return\/","title":{"rendered":"Delivery & Return"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tWe deliver in Romania via Fan Courier and internationally via DHL (2-4 working days depending on the country).\nFor shipping prices please contact us by email at office@monavulpoiu.com.\n\nDelivery times for pieces in stock are:\n\u2013 1-3 working days for Romania, from the moment the courier picks up the package\n\u2013 2-4 working days for other countries, from the moment the courier picks up the package\nFor items that are custom made or pieces that are out of stock and must be manufactured in special sizes, the approximate production time is between 2-8 weeks. Shipping time is added after that.\nAfter receiving your order, we will keep you informed of the status of the order.\nAfter your order is ready, you will receive an email with a delivery tracking number\n

EXPRESS DELIVERY<\/h3>\nFor express \/ urgent delivery please contact us.\n\nCOST\n\nCourier in Romania: 15 lei + VAT if the order does not exceed 100 eur\nFREE for orders over 100 eur (offer only applies to orders from Romania)\nFast DHL international delivery: \u2013 For shipping prices, please contact us by e-mail\n

PERSONAL PICK-UP<\/h3>\nPersonal pickup from our store at Calea Victoriei 136, Bucharest\n

RETURNS<\/h3>\nAccording to art. 4, lit. b of the Government Ordinance no. 130\/2000, the consumer has the right to notify monavulpoiu.com that he is canceling the purchase, within 14 working days of receiving the product.\n\nIn order to ensure that your return is processed as soon as possible, we recommend that you also send us an email to let us know you would like an exchange or refund.\n\nThe return of the products will be done at the customer’s expense, using the same transport service that the shipment was made. UTOPIC will refund the value of the order in no more than 30 days from the date of receipt of the product. Also, the returned amount does not include the commissions related to the bank transfer or the transport.\n\nThis doesn’t include products that:\n\u2022 are custom made\n\u2022 were distinctly personalized at the consumer’s request\n\u2022 shows traces of impact, damage, wear\n\u2022 they have been unsealed and no longer have the original packaging intact, with all the accessories and the label intact.\n\u2022 are placed by any means in a condition unsuitable for resale\n\u2022 any product purchased with payment on delivery!!\n\nFor products picked up by the buyer directly from the store, since the buyer has the opportunity to check the product directly, the return conditions provided in this section do not apply.\n\nFor notifications or complaints related to the purchased product, buyers can contact us in writing at office@monavulpoiu.com\nThe maximum term for resolving complaints or notifications is 30 calendar days from their receipt.\n

Return Address:<\/h3>\nUtopian store\nCalea Victoriei 136, Sector 1\nBucharest\n010071\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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MENTIONS \/ DISCLAIMER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All the jewels present in this virtual store are photographed individually, with all their particularities.
However, we cannot guarantee 100% accuracy for the colors in the photos on the website. Differences, although minimal, may appear due to the particular settings of each monitor you are viewing.<\/p>

Also, natural stones in jewelry can have imperfections, differences in shade or texture. This is their natural appearance that makes them unique and cannot be considered a defect.<\/p>

We strive to present the products with maximum precision, however it is possible that each product has its details that are not mentioned in the description. You can report any relevant information to office@monavulpoiu.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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GIFT VOUCHERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our gift vouchers are generated digitally and will be emailed to you. If you\u2019d prefer a physical gift voucher, please contact us directly. Your gift vouchers will be sent via Fan Curier (for Romania) or International DHL Express .
HOW YOUR ORDER WILL ARRIVE<\/p>

Your order will be dispatched in an unbranded external envelope or box. The jewellery is packaged in a wood box, which is protected by tissue paper. If the recipient and shipping address is different to those of the person who placed the order, we will assume that the order is a gift and a receipt will not be included in the package. If you would like a personal message to accompany any gift orders, please contact us directly.
All gift vouchers will be sent in a thick paper envelope.
*If you need something for a specific date, then just give our studio a call on +40721917255 so that we can confirm availability on the items and prioritise their dispatch.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Return form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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